REFUND & RETURN
- You can return and ask for replacement if we deliver wrong, incomplete or damaged products – it will be free of cost
- We will also entertain exchanges but customer will be responsible for return shipment
- Payment refund will be done through online mode within 3 weeks
- We will pay for return shipping cost only if we delivered damaged or incorrect products
SHIPPING & DELIVERY POLICY
All orders will be dispatched within 1-3 business days.
GUIDELINES FOR A VALID RETURN
- Product should be in original condition
- Box should be retained and returned
All products sold on Sotrue are 100% genuine. We value your every purchase. We are committed to making your shopping experience a delightful one.
- Cancellation can be done before the order has been shipped
- Email us at email@example.com for cancellation of your order
- Partial order cancellation is not accepted. Please cancel the complete order
- Cancellation charges of Rs.100 will be charged after order is completed/shipped
- You can also cancel an order by clicking on "cancel order" in the option of my orders in your account.