SOTRUE’S TERMS OF USE 

This document is an electronic record as per the Information Technology Act, 2000, and the relevant rules thereunder. It is generated by a computer system and does not require physical or digital signatures. 
This Terms of Use document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. It governs your access to and use of the website www.sotrue.in. 
The domain www.sotrue.in (referred to hereafter as "Website") is operated by Alphanso Products Private Limited (hereafter referred to as “Sotrue”). 

USER AGREEMENT 

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING THIS WEBSITE OR PURCHASING FROM IT, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. 

These Terms of Use (“Agreement”) govern your interaction with the Website www.sotrue.in and any product(s) you choose to purchase from it. By browsing, interacting, or transacting, you agree to follow the rules laid out here. 
Sotrue may update, revise, or amend this Agreement from time to time. All changes will be reflected with a modification date at the top of this document and shall be effective immediately upon posting. 
Continued use of the Website after such changes indicates your acceptance. Please check this page regularly to stay updated. 
If you do not agree with any part of this Agreement, please discontinue your use of the Website immediately. 

IMPORTANT DISCLAIMERS 

  • While we strive to ensure accurate, up-to-date information, Sotrue makes no guarantees that product descriptions, availability, content, or prices on the Website are error-free. 

  • The Website and all its services may occasionally be interrupted for updates, maintenance, or unforeseen technical issues. Sotrue will not be liable for such disruptions. 

  • We may rely on third-party service providers (including hosting, payments, and logistics), and though we partner with reputable platforms, we are not responsible for actions or failures on their part. 

  • Users are advised to consult a dermatologist or qualified expert before using any product, especially if you have sensitive skin, allergies, or medical concerns. Our products are dermatologically tested, but individual reactions may vary. 

YOUR ACCOUNT & REGISTRATION OBLIGATIONS 

To shop from Sotrue, you can check out as a guest or register an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that happen under your account. 
You agree to provide accurate, current, and complete information. If we find any false or misleading information, we reserve the right to suspend or delete your account without prior notice. 

ELECTRONIC COMMUNICATION 

When you visit www.sotrue.in or send us an email, you communicate with us electronically. You consent to receive communications from us via email, SMS, or WhatsApp. 
We may send you updates, order confirmations, promotional messages, or policy changes. You can opt out of marketing messages at any time. 

USE OF PRODUCTS AND SERVICES 

  • All products sold by Sotrue are intended for personal use only. Any resale or redistribution without prior written permission is prohibited. 

  • Our formulations are cruelty-free, vegan, and dermatologically approved. However, they are not substitutes for medical advice or treatment. 

  • Products once opened or used are non-returnable due to hygiene and safety protocols. 

  • In case of receiving damaged, expired, or wrong items, customers must notify us within 24-48 hours of delivery with unboxing videos or photo proof. 

FEES AND SERVICES 

Registration on the Website is free. Prices for products are listed on the Website and are subject to change without notice. 
Payment must be completed before the order is dispatched. If a payment fails or remains incomplete, the order will not be processed. 
We reserve the right to cancel any order in case of pricing errors, fraud suspicion, or policy violation. 

USE OF THE WEBSITE 

As a user, you agree to use the Website in compliance with all applicable laws. You must not: 

  • Upload or transmit any content that is defamatory, obscene, offensive, or violates third-party rights. 

  • Spread viruses, spam, or attempt to hack or misuse the Website’s functionality. 

  • Post or share misleading product reviews or impersonate another person or entity. 

  • Copy, modify, distribute, or use any content from the Website without prior permission from Sotrue. 

LIMITATION OF LIABILITY 

Under no circumstances will Sotrue or its affiliates be held liable for any indirect, incidental, punitive, or consequential damages resulting from: 

  • Use or inability to use our website or services 

  • Product reactions or dissatisfaction 

  • Delays, disruptions, or data loss 
    Sotrue’s maximum liability, in any case, will be limited to the value of the order placed by the user. 

INDEMNITY 

You agree to indemnify and hold harmless Sotrue, its directors, officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses arising out of your misuse of the website, breach of these terms, or violation of any third-party rights. 

DISPUTE RESOLUTION 

Any concern or dispute should first be addressed by writing to info@sotrue.in. We aim to resolve all genuine concerns amicably and promptly. 
In case of unresolved disputes, they will be subject to the jurisdiction of courts located in New Delhi, India. 

INTELLECTUAL PROPERTY 

All Website content, including text, images, logos, graphics, packaging, and design elements, is the property of Sotrue or licensed to us. Any unauthorized reproduction or commercial use without permission is prohibited and may attract legal action. 

GOVERNING LAW AND JURISDICTION 

This Agreement shall be governed by and interpreted in accordance with the laws of India. Any legal proceedings arising under or in connection with this Agreement shall be subject to the jurisdiction of competent courts in New Delhi, India. 

GRIEVANCE OFFICER 

In accordance with the IT Rules, the contact details of the Grievance Officer are provided below: 
Name: Yukti Malhotra 
Email: yukti@alphanso.co  
We commit to acknowledging your complaint within 24-48 hours and resolving it within 30 days, as per legal guidelines. 

GENERAL TERMS 

  • If any clause in these Terms is found invalid or unenforceable, the rest shall remain unaffected. 

  • These Terms constitute the entire understanding between you and Sotrue regarding your use of the Website. 

  • You may not assign your rights under these Terms to another party without our consent. We may freely assign our obligations without notice. 

  • Sotrue reserves the right to update or change these Terms at any time. Continued use of the Website implies acceptance of the latest version. 

Disclaimer: While our products are carefully formulated and dermatologically tested, we encourage a patch test before full use. Skin types vary, and individual reactions are possible. Sotrue is not liable for any allergic reaction, misuse, or deviation from recommended use.